Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy
Velvet Mane will accept, for return or exchange, items that are purchased from our website within 30 days of purchase under the following conditions:

• There are no visible signs of damage
• All original packaging is intact
• Any sign of damage may compromise the Velvet Mane guarantee

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact velvetmaneco@outlook.com and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated on this page.

Exchanges (if applicable)

For all exchanges, please contact velvetmaneco@outlook.com and provide your order number and reason for the exchange. Our team will assist you based on the rules stated on this page.

Return Shipping (if applicable)

You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item, as well as the approval or rejection status of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (2–3 days is normal).

If you still have not received your refund after this time frame, please email us at velvetmaneco@outlook.com and allow us the opportunity to investigate the matter further.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our team at velvetmaneco@outlook.com.

If you do not report the damage to us within 48 hours of delivery, we may not be able to honor your claim. We utilize timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to email us at velvetmaneco@outlook.com. We take your feedback seriously and are always striving to improve.